Returns & Exchanges

At Cherry Diva, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in their original condition. Please note that for hygiene reasons, certain products like earrings cannot be returned unless they arrive damaged or faulty.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its unworn, original state.

3

Ship the Item

Affix the provided return label or use a tracked shipping service to send the package back to our fulfillment center.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing